[Project Name] Production Runbook

This runbook provides operational procedures, troubleshooting guidelines, and support information for managing the application in production environments.

Table of Contents

• Version Information
• System Architecture
• Production Environments
• Operational Procedures
• Monitoring
• Troubleshooting
• Maintenance
• Security
• Contact Information
• Appendix

Version Information

• Version Number: [e.g., 1.0.0]
• Last Updated: [e.g., April 22, 2025]
• Author(s): [Names of contributors]

System Architecture

For general project overview and technical architecture, see README-template.md and OVERVIEW-template.md

Production Architecture Diagram

[Insert production-specific architecture diagram here]

Component Inventory

Component	Description	Server/Host	Dependencies
Component 1	Brief description	hostname/URL	List of dependencies
Component 2	Brief description	hostname/URL	List of dependencies
Component 3	Brief description	hostname/URL	List of dependencies

Network Configuration

• Ports: [e.g., 80, 443, 3306]
• Firewall Rules: [e.g., Allow inbound 443 from public, 3306 from app server only]
• DNS Configuration: [DNS entries and routing information]
• VPN/VPC Settings: [Virtual private network/cloud configuration]

External Integrations

Integration	Type	Endpoint	Authentication Method	Rate Limits
Integration 1	[REST, SOAP, etc.]	URL	[OAuth, API Key, etc.]	[e.g., 1000 req/min]
Integration 2	[REST, SOAP, etc.]	URL	[OAuth, API Key, etc.]	[e.g., 1000 req/min]
Integration 3	[REST, SOAP, etc.]	URL	[OAuth, API Key, etc.]	[e.g., 1000 req/min]

Service Level Agreements (SLAs)

• Availability: [e.g., 99.9% uptime]
• Response Time: [e.g., 95% of requests < 500ms]
• Recovery Time Objective (RTO): [e.g., 4 hours]
• Recovery Point Objective (RPO): [e.g., 15 minutes]

Production Environments

For deployment instructions, see BUILD-template.md

Production Environment

• URL: [Production URL]
• Region/Location: [e.g., Azure East US, AWS us-east-1]
• Resource Group/Cluster: [Resource group or cluster name]
• Instance Type/Size: [e.g., Standard_DS3_v2, m5.large]

DR/Backup Environment

• URL: [DR URL]
• Region/Location: [e.g., Azure West US, AWS us-west-2]
• Failover Mechanism: [Description of failover process]
• Testing Schedule: [e.g., Quarterly DR tests]

Operational Procedures

Startup Procedure

1. [Step 1 for starting the application]
2. [Step 2 for starting the application]
3. [Step 3 for starting the application]

Verification:

• [How to verify successful startup]
• [Expected startup time]

Shutdown Procedure

1. [Step 1 for graceful shutdown]
2. [Step 2 for graceful shutdown]
3. [Step 3 for graceful shutdown]

Verification:

• [How to verify successful shutdown]

Restart Procedure

1. [Step 1 for restarting the application]
2. [Step 2 for restarting the application]
3. [Step 3 for restarting the application]

Verification:

• [How to verify successful restart]
• [Expected restart time]

Scaling Procedures

Horizontal Scaling

1. [Step 1 for adding/removing instances]
2. [Step 2 for adding/removing instances]
3. [Step 3 for adding/removing instances]

Vertical Scaling

1. [Step 1 for increasing/decreasing resources]
2. [Step 2 for increasing/decreasing resources]
3. [Step 3 for increasing/decreasing resources]

Database Procedures

Connection Information

• Host: [Database host]
• Port: [Database port]
• Admin Tool: [e.g., pgAdmin, MySQL Workbench]
• Access Method: [e.g., Jump box, VPN]

Common Database Operations

• Query Performance: [Command to check query performance]
• Connection Management: [Command to view/manage connections]
• Schema Changes: [Process for schema migrations in production]

Scheduled Jobs

Job Name	Description	Schedule	Average Runtime	Owner
Job 1	Description	[e.g., Daily at 2 AM]	[e.g., 15 min]	[Team/Owner]
Job 2	Description	[e.g., Weekly on Sundays]	[e.g., 30 min]	[Team/Owner]
Job 3	Description	[e.g., Monthly on the 1st]	[e.g., 1 hour]	[Team/Owner]

Log Management

• Application Logs: [Location and access method]
• System Logs: [Location and access method]
• Access Logs: [Location and access method]
• Log Retention: [e.g., 30 days online, 1 year archived]
• Log Search Tool: [e.g., Kibana, Splunk]

Monitoring

Monitoring Tools

• System Monitoring: [e.g., Prometheus, Azure Monitor]
• Application Monitoring: [e.g., New Relic, Application Insights]
• Synthetic Monitoring: [e.g., Pingdom, Uptrends]
• Dashboard URL: [URL to monitoring dashboard]

Key Metrics

Metric	Description	Warning Threshold	Critical Threshold	Action
CPU Usage	Server CPU utilization	70%	90%	[Action to take]
Memory Usage	Server memory utilization	80%	95%	[Action to take]
Response Time	API response time	500ms	2000ms	[Action to take]
Error Rate	Percentage of 5xx errors	1%	5%	[Action to take]

Alerts

Alert	Condition	Priority	Notification	Owner
Alert 1	[e.g., CPU > 90% for 5 min]	[High/Medium/Low]	[Email, SMS, etc.]	[Team/Owner]
Alert 2	[e.g., Error rate > 5%]	[High/Medium/Low]	[Email, SMS, etc.]	[Team/Owner]
Alert 3	[e.g., Disk space < 10%]	[High/Medium/Low]	[Email, SMS, etc.]	[Team/Owner]

Troubleshooting

Common Issues and Solutions

Issue	Symptoms	Troubleshooting Steps	Resolution
Issue 1	[What users/monitors observe]	[Steps to diagnose]	[Steps to resolve]
Issue 2	[What users/monitors observe]	[Steps to diagnose]	[Steps to resolve]
Issue 3	[What users/monitors observe]	[Steps to diagnose]	[Steps to resolve]

Diagnostic Commands

Purpose	Command	Expected Output
Check service status	[command]	[Expected normal output]
Check connectivity	[command]	[Expected normal output]
Check resource usage	[command]	[Expected normal output]

Support Escalation Path

First Level Support

• Team: [e.g., Operations]
• Contact: [Contact information]
• Hours: [e.g., 24/7, Business hours]
• Response Time: [e.g., 30 minutes]

Second Level Support

• Team: [e.g., Application Support]
• Contact: [Contact information]
• Hours: [e.g., 24/7, Business hours]
• Response Time: [e.g., 1 hour]

Third Level Support

• Team: [e.g., Development]
• Contact: [Contact information]
• Hours: [e.g., Business hours]
• Response Time: [e.g., 4 hours]

Maintenance

Backup Procedures

Database Backups

• Type: [e.g., Full, Differential]
• Frequency: [e.g., Daily at 1 AM]
• Location: [Where backups are stored]
• Retention: [e.g., 30 days]
• Verification: [How backups are verified]

Application Backups

• Components: [What is backed up]
• Frequency: [e.g., Weekly on Sundays]
• Location: [Where backups are stored]
• Retention: [e.g., 90 days]

Restore Procedures

Database Restore

1. [Step 1 for database restore]
2. [Step 2 for database restore]
3. [Step 3 for database restore]

Application Restore

1. [Step 1 for application restore]
2. [Step 2 for application restore]
3. [Step 3 for application restore]

Regular Maintenance Tasks

Task	Frequency	Description	Owner
Task 1	[e.g., Daily]	[Description of maintenance task]	[Team/Owner]
Task 2	[e.g., Weekly]	[Description of maintenance task]	[Team/Owner]
Task 3	[e.g., Monthly]	[Description of maintenance task]	[Team/Owner]

Security

Access Management

• Production Access Process: [Process for requesting production access]
• Access Review: [e.g., Quarterly review of access permissions]
• Privileged Access: [Process for obtaining privileged access]

Certificate Management

Certificate	Purpose	Expiration	Renewal Process	Owner
Certificate 1	[e.g., TLS/SSL]	[Date]	[Process for renewal]	[Team/Owner]
Certificate 2	[e.g., Client Auth]	[Date]	[Process for renewal]	[Team/Owner]
Certificate 3	[e.g., Signing]	[Date]	[Process for renewal]	[Team/Owner]

Security Monitoring

• Vulnerability Scanning: [e.g., Weekly scans using Tool X]
• Penetration Testing: [e.g., Annual tests by Vendor Y]
• Compliance Checks: [e.g., Monthly checks against Standard Z]

Contact Information

Product Team

Role	Name	Email	Phone
Product Owner	[Name]	[Email]	[Phone]
Product Manager	[Name]	[Email]	[Phone]
Technical Lead	[Name]	[Email]	[Phone]

Operations Team

Role	Name	Email	Phone
Operations Manager	[Name]	[Email]	[Phone]
DevOps Engineer	[Name]	[Email]	[Phone]
Database Administrator	[Name]	[Email]	[Phone]

Vendor Contacts

Vendor	Service	Contact	Email	Phone	Support URL
Vendor 1	[Service]	[Name]	[Email]	[Phone]	[URL]
Vendor 2	[Service]	[Name]	[Email]	[Phone]	[URL]
Vendor 3	[Service]	[Name]	[Email]	[Phone]	[URL]

Appendix

Glossary

Term	Definition
Term 1	Definition of Term 1
Term 2	Definition of Term 2
Term 3	Definition of Term 3

Reference Documents

• [Link to related documentation]
• [Link to vendor documentation]
• [Link to compliance requirements]

Change Log

Date	Version	Author	Description of Changes
[Date]	[Version]	[Author]	[Description]
[Date]	[Version]	[Author]	[Description]
[Date]	[Version]	[Author]	[Description]